Got a question? We're always happy to help via the Contact Us page, but the FAQs are a good place to start.
What is your turnaround time?
This is the time it takes us to produce your order and ship it. Our turnaround time is 3-5 working days after receiving the order.
Shipping times are in addition to this timescale. Please see the Postage & Packing info page in the Footer section of the website Home Page.
Do you ship internationally?
We are currently only able to ship to the UK and EU.
That said, if you are outside of these areas and you absolutely must have a Kinder Kids product in your life, please get in touch via the Contact Us page on the website and we will see what can be done.
What are your shipping costs?
First Class Royal Mail within the UK is priced at £3.50 per delivery.
Royal Mail International Standard for the EU is priced at £12.50 per delivery.
!!BREXIT WARNING!! All shipments to the EU may now be subject to customs fees and duty upon entry. These fees may vary and are the customer's responsibility. Please consider this before making your purchase.
Orders of £60 or more are eligible for FREE SHIPPING, hooray.
Full details available on the Postage & Packing info page in the Footer section of the website Home Page.
What is your returns policy?
Please refer to the Returns & Refunds info page in the Footer section of the website Home Page.
What are the washing instructions for your clothing?
We recommend washing at 30 degrees with the garment turned inside-out. Do not tumble-dry and iron inside-out, taking care to avoid the printed area.
Can you supply frames for your prints?
This is something we would love to be able to help with, but unfortunately we are not currently able to offer this service. It does add several new layers of logistics, and shipping can be tricky and expensive. We are working on this for the future but in the meantime we have sized our graphics at standard A-ratio dimensions to ensure you can easily find a frame you love to bring the images to life.
How sustainable are you?
We try to keep sustainability top of mind. Here are some of the things we're doing to minimise our impact on the planet:
- Our products are all made-to-order to reduce waste
- We print using water-based and vegan inks
- Our t-shirts and sweatshirts exclusively use 100% GOTS certified organic cotton from India and/or recycled polyester from China
- Our graphic art prints are recyclable
- We use biodegradable mailing bags or recyclable cardboard boxes to send all of our products
If you have any thoughts on how we can do better, please get in touch via the Contact Us page of our website.
How do we know you are really giving to charity?
This is the reason we have partnered with Work for Good, they're an amazing fundraising platform designed for small businesses like us to ensure we are held accountable for our claims, and also legally allowed to make them. We will be donating quarterly via their website, and you'll be able to see this happening here: https://workforgood.co.uk/businesses/kinder-kids/